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Bike test a lot Canyon Bikesand the German brand’s bikes generally impress us with their value and performance. However, as a direct-to-consumer brand, Canyons’ after-sales service can sometimes be more complicated than a brand with local stores like Trek and Specialized.

An announcement made today makes maintaining a Canyon a little easier. REI is now an “Authorized Service Partner” or ASP of Canyon.

Of course, you can already take a Canyon in for service at REI or other bike shops. The difference is that a Canyon ASP has “access to specific training, documentation and spare parts for Canyon bikes» and can help you with warranty and replacement processes in the event of an accident.

“To become an ASP, it’s a contractual agreement; they agree to work with our processes and customer service teams,” explained Jaclyn Mayer, Canyon’s senior director of customer experience, in an email. Mayer continued, “They agree to perform warranty work (for which Canyon pays them) and they can purchase parts and materials to resell in their store. »

Prior to today’s announcement, Canyon already had ASP in the United States in the form of local businesses that have registered And Velofix mobile bike service. The REI partnership expands the list of available suppliers to include the popular outdoor chain.

As of today, a limited number of REI stores (in Southern California, Denver, Colorado and Washington DC) are ASPs. However, the announcement states, “By 2025, more than 190 REI Bike Stores” will be established as service partners.

Like your local store, REI bike stores carry complete repair and maintenance services. And if you are a member of the REI, you benefit from a 20% reduction. This is a very good deal: A lifetime REI membership costs just $30– that’s more than paid for with one song.

A Bike Tune at REI’s Denver flagship store costs $152 if you’re a member and $190 if you’re not. Note: Prices for REI services vary depending on store location. The same Bike Tune service is $205 at REI’s SoHo location and $155 at REI Wichita (non-member prices).

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