What makes agentic AI autonomous or able to act independently is its ability to interpret data, predict outcomes and make decisions, by learning new data, unlike traditional RPA, which fails when it encounters unexpected data, said Cameron Marsh, principal analyst at Nucleus Research. .

According to Chada, this adaptive nature of agentic AI can help businesses increase efficiency by handling complex and variable tasks that traditional RPA cannot handle, such as the roles of a claims adjuster, credit or social worker, provided that he or she has access to the data, workflows and tools necessary to complete the task.

Software companies are already touting agentic AI offerings with access to these resources, including Salesforce Agentforce, Autonomous agents based on Microsoft Copilot, ServiceNow AI Agents, Google Vertex AI Agent Builder, Agents of Amazonian BedrockAnd IBM Watsonx Agent Builderand others will probably follow.