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A complete guide to your rights and insurance coverage
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A complete guide to your rights and insurance coverage

A canceled flight, whether by the airline or the traveler, can disrupt travel plans and have a financial impact. Over the past year, as we all know, flight cancellations to and from Ben Gurion Airport have skyrocketed due to the security situation. In such circumstances, it is essential to understand your rights and the types of insurance coverage available to assist you in these situations. This article reviews the differences between airline-initiated cancellations and traveler-initiated cancellations and explains how and when. theft insurance with a cancellation/shortening clause can provide you with appropriate compensation.

What happens when the airline cancels the flight?

If an airline cancels a flight, Israeli law (and, in many cases, international airline regulations) requires the airline to compensate passengers in accordance with passenger rights laws. Compensation includes full ticket refund or an option for an alternative flight. Additionally, the airline must provide services such as food, accommodation and transportation, depending on the distance of the flight and the time remaining until the replacement flight.

In such cases, theft insurance does not cover additional cancellation fees, as the responsibility for compensation lies with the airline. So, if the flight is canceled by the airline, there is no need to contact your insurer.

What happens when the traveler cancels the flight?

If the traveler chooses to cancel or shorten their flight, other types of protection are necessary – and here, travel insurance plays a role. There are two main types of insurance to cover flight cancellations at the traveler’s initiative:

1. Basic Flight Cancellation Insurance: This insurance is included in most travel insurance policies and covers flight cancellations for specific reasons, such as:

  • Sudden illness
  • Hospitalization
  • Accident
  • Death of an immediate family member
  • Receiving an emergency summons for military reserve service

In such cases, the traveler may receive a full or partial refund of the ticket, depending on the terms of the policy. However, if the traveler cancels the flight for personal reasons, basic insurance does not cover the cancellation.

2. Cancellation for any reason insurance: Known as “Travel Guarantee”, this broader insurance allows travelers to cancel their flight for any reason, whether due to a change in their personal projects, a decision not to continue the trip, or even discomfort. This coverage offers reimbursement, but it is important to note:

  • Reimbursement is generally limited to approximately 75-80% of the total ticket cost.
  • Cancellation must be made within a specified time before departure (usually 48-72 hours).

This insurance gives travelers much more flexibility in case of unexpected changes to their plan, but it is generally more expensive than basic insurance.

What do you need to know about flight cancellation insurance?

By comparing travel insurance options, it’s important to understand that choosing between basic and comprehensive flight insurance depends on the flexibility you need. If you’re planning a flight with little chance of cancellation, basic insurance, covering emergency-related cancellations, may be sufficient. If, like many reservists during this time, you are concerned about a possible military call-up, rest assured that purchasing such insurance in advance covers this scenario.

On the other hand, if you anticipate a reasonable chance of having to cancel your flight for any reason, whether due to the security situation or changes in plans, consider a cancellation for any reason policy. either can give you peace of mind. These policies are available to all travelers, whether it’s a single flight, a family vacation, or a longer trip. Just make sure the insurance fits your personal needs.


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How to choose the right insurance?

Beyond deciding whether or not to include the full cancellation option, it is essential to review other aspects of the policy you are considering purchasing, as choosing the right insurance is crucial to ensuring coverage. complete. Here are some tips to help you choose:

  • Compare travel insurance prices: Find the most affordable and attractive policies based on your needs. Price comparisons between companies can save you a lot of money.
  • Understand insurance terms: Pay attention to the fine print: what are the exact reimbursement terms? How much of the cost will be reimbursed? And how soon must you cancel to receive a refund?
  • Choose insurance suited to your trip: select coverage that matches the nature of your trip. If it’s a long trip, you may need broader coverage, including extreme sports insurance or rental car insurance.

Don’t take risks: compare policies on Bestie and find the most affordable and protective option

To find the insurance policy that covers you comprehensively and affordably in the event of flight cancellation, we recommend using Bestie, the leading insurance comparison platform in Israel. Bestie allows you to compare different travel insurance policies and get tailor-made quotes that match your travel plans. With Bestie’s smart engine, you can get multiple flight insurance options in just a few clicks, comparing not only prices but also terms, including coverage and cancellation policies. So why wait? Visit Bestie now, compare and find the most cost-effective policy for you.

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