Apple has identified a minor issue affecting a limited number of iPhone 14 Plus devices, specifically with rear camera functionality. A small batch of iPhone 14 Plus models, produced between April 10, 2023 and April 28, 2024, might not show any preview on the rear camera, preventing users from seeing what they are capturing. In response, Apple announced a free repair program to resolve the issue, reassuring affected customers that they can resolve this issue for free.

If your iPhone 14 Plus is showing signs of this problem, Apple has provided a quick and easy way for you to check your eligibility. By entering your device’s serial number on Apple’s website, you can find out if your phone is eligible for the free repair program. Only certain units of the iPhone 14 Plus are covered, so it’s essential to confirm eligibility before visiting an Apple service center. No other iPhone models, including iPhone 14, iPhone 14 Pro, or other earlier models, are part of this program.

Apple offers several ways to repair your iPhone 14 Plus. First, you can locate an Apple Authorized Service Provider, which can be done on Apple’s website. You can also make an appointment at any Apple Store for a convenient repair experience. Before getting your iPhone repaired, be sure to back it up using iCloud or your computer to protect your data. Apple also says that if your iPhone 14 Plus has other issues, like a cracked back glass, it may need to be repaired before the camera repair can be completed. In such cases, additional repair charges may apply.

This repair program is global but may be limited to the country or region where the iPhone 14 Plus was originally purchased. It is important to note that although this service is free, it does not extend the standard warranty of the device. So, for users hoping to get additional protection beyond the standard warranty period, the program will not add additional coverage.

If you’ve already paid out of pocket to repair this specific camera issue on your iPhone 14 Plus, Apple also offers a refund option. Affected users can contact Apple Support to discuss a refund of past repair costs related to this issue.

The repair program covers eligible iPhone 14 Plus devices for up to three years from the original retail date. Apple’s proactive approach here comes as a relief for iPhone 14 Plus users, ensuring they get the photo experience they expect from their device.