Paris-based startup Siit SAS launched today with $5 million in funding to increase adoption of its eponymous service desk platform.

StageOne Ventures and Seventure Partners led the investment. According to Siit’s website, the cash injection comes approximately three years after raised a pre-seeded round of undisclosed size. The company marked the funding milestone today by making its platform, which has been in beta since 2022, available to the general public.

The Siit platform is designed to help businesses respond to workers’ requests for technical assistance. Employees can use the software to request application licenses and other technology assets they need for their work. They can also request advice on how to use these products, as well as submit other types of tickets such as password reset requests.

The company says its platform also has applications outside of the IT department. A human resources team, for example, could handle requests related to their employees’ onboarding and offboarding workflows. Regulatory Compliance can use Siit to respond to GDPR-related requests.

Siit allows workers to submit tickets through multiple channels, including forms and Slack. After receiving a request, the platform uses artificial intelligence to automatically route it to the appropriate administrator. A request to repair a faulty router, for example, can be sent to the network team.

It can also perform more complex tasks. If a user requests access to a sensitive database, the platform can not only forward the access request to the database administrator but also notify the cybersecurity team. Businesses can configure the actions Siit should perform in response to a given support request through an integrated workflow editor.

For administrators, the platform offers shortcuts that speed up common tasks such as deleting unused application accounts. It can perform some simple tasks on its own using a built-in chatbot powered by large language models. The chatbot automatically answers technical support questions based on data contained in a company’s internal documents.

Siit offers its core feature set as well as a set of analytics tools. According to the software publisher, these tools track indicators such as the number of tickets submitted per month and the average time taken to process them. Businesses can use this information to identify areas for improvement in their technical support workflows.

“Traditional service desks have long been a source of frustration for employees, with inflexible processes and disconnected tools that lead to inefficiencies and lost productivity,” said Chalom Malka, co-founder and CEO of Siit. “Our platform represents a significant change in internal operations. »

Siit will use its startup cycle to develop new features for its platform with a focus on adding AI capabilities. At the same time, the company plans to accelerate its marketing initiatives and hire more employees.

Image: Siit