CHICAGO (WLS) — Last month, ABC7 spoke to you an Englewood woman who received a $36,000 water bill.

After this story aired, another Chicago family called the ABC7 I-Team, saying they, too, received a water bill that left them in shock.

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“It’s ridiculous. We just don’t understand why our water bill is so high and how the city thinks we can pay a high $20,000 for water,” said Katherine Herrera.

The Herrera family has owned their Back of the Yards triple apartment for more than two decades.

They said they have never seen a water bill comparable to what they are seeing now.

“It’s incredible that we have to pay more than $1,000 every month. It’s a lot of money, considering the amount of water we consume in this house,” Marco Herrera said in Spanish.

The Herreras said it all started at the beginning of the year.

“We called the city of Chicago to see if they could have a plumber or someone check our water meter and water lines. They never came,” Katherine said.

Instead, the family said, they received a letter from the city, informing them that their water meter was running constantly, indicating there might be a leak.

The family said they hired a plumber to check the meter, but no problems were found.

“They kind of dismissed us and said, ‘Oh, it’s your bill. You need to take care of it. There’s nothing we can do about it,'” Katherine said.

They said the second plumber told them there might be a leak, but he needed the city’s help to determine where it might be.

“I saw you helped someone else in a similar situation,” Katherine said.

The I-Team previously helped Englewood resident Darlene Robinson after she received a huge water bill from the city.

“I don’t owe $36,000 in water. I don’t owe it!” Robinson said.

Alderman Raymond Lopez, who represents the 15th Ward, says this happens time and time again to his residents.

“No family should feel like they have to take it on the chin and continue to pay these outrageous bills when they believe there was a mistake,” Lopez said.

Lopez will help the Herreras stop these huge water bills.

The city of Chicago said it could not discuss specific details of a customer’s account, but confirmed it was in communication with the family and the water department.

ABC7 Consumer Investigative Reporter heard from the Herraras via text message Friday afternoon. They said someone from the water department finally came after all these months and said the leak wasn’t coming from their property, and they would come back to investigate further.

If you need Samantha’s help, you can call her at 312-750-7TIP.