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McDonald’s, Wendy’s, and 8 Other Fast Food Chains Ranked Based on Ordering Right

Umito November 20, 2024

When it comes to fast food, speed is crucial, but accuracy is just as important.

Customers not only expect their orders to be correct, but also want smooth and smooth order processing. hassle-free experience. And as more and more people rely on drive-thru service, one mistake can make or break a visit. Gone are the days of scratched speakers where elements would get lost in translation.

But failures still occur in the country’s most popular chains. According to the QSR Drive-Thru 2024 report, which analyzed 10 major fast food chains across 165 locations in the United States, many are still struggling to deliver orders exactly as requested. The report highlights how even a small misstep – whether it’s an incorrect item or missing ingredients – can have a significant impact on customer satisfaction.

Chains like McDonald’s and Chick-fil-A rank high in accuracy, both scoring over 90%. Wendy’s lags behind, with accuracy dropping to just 87%, highlighting the brand’s ongoing challenges in maintaining consistency. Fast food giants are taking note. Taco Bell (YUM), for example, has deployed an AI-powered voice assistant in drive-thrus in 13 states, while Wendy’s uses AI to manage demand for its popular Frosty.

Precision is no longer an option. In a world where convenience is a luxury, customers hold the keys – and they expect their orders to be correct every time. So, which channels are doing it right? Ranking for a beloved brand can be a red flag. Let’s go.