Tech fans usually look forward to the next update to their device in anticipation of what improvements or new features it might bring. We’d be less enthusiastic if updates risked degrading our experience, but that seems to be the case for some. Samsung Galaxy S23 owners are faced with. It seems that the An update to UI 6.1.1 caused a noticeable degradation in sound quality on these devices, and Samsung has now acknowledged the problem.

Samsung initially dismissed these reports, but was forced to investigate further as the audio issue continued to concern users. In a statement to the community, the company said the change appears to be related to the Dolby Atmos library, which was upgraded from version 3.10 to 3.12 in the update. The full statement is below.

We got the answer from our experts! The Dolby Atmos library has been updated from version 3.10 to version 3.12. This update aimed to improve the capabilities of 360 Audio. However, this change has altered the sound quality in some audio modes, which could cause some users accustomed to the previous version to perceive the sound quality as lower than in previous versions. The issue has been reported to Dolby, who plan to release an updated library to address these concerns. Users are reassured: improvements are planned for future updates. If there is anything else we can help you with in the meantime, let us know.

In the statement, the support team acknowledged that the new Dolby update was intended to improve 360 ​​Audio capabilities, but had inadvertently affected audio quality in other modes. Slightly downplaying the issue, the statement said the change “may cause some users accustomed to the previous version to perceive the sound quality as lower than that of previous versions.”

Samsung confirmed that it has informed Dolby of the issue and that the audio giant plans to release an updated library to address these concerns. While users were hoping for a quick fix with the November 2024 security patch, it did not arrive.