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    • Delta sues CrowdStrike over update that caused flight disruptions
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    Delta sues CrowdStrike over update that caused flight disruptions

    Umito Posted on

    David Shepardson
    | Reuters

    WASHINGTON — Delta Air Lines sued cybersecurity company CrowdStrike in a Georgia state court Friday after a global outage in July caused mass flight cancellations, disrupted the travel plans of 1.3 million customers and cost the carrier more than $500 million.

    Delta’s lawsuit filed in Fulton County Superior Court called CrowdStrike’s faulty software update “catastrophic” and said the company “forced untested and faulty updates on its customers, causing the crash of more than 8.5 million Microsoft Windows computers worldwide.

    The July 19 incident led to flight cancellations worldwide and affected industry sectors around the world, including banking, healthcare, media companies and hotel chains.

    “Delta’s claims are based on misinformation, demonstrate a lack of understanding of how modern cybersecurity works, and reflect a desperate attempt to blame its slow recovery on its failure to modernize its outdated IT infrastructure,” CrowdStrike said Friday evening.

    American Airlines fined $50 million for mistreating disabled passengers

    Delta, which said it has been purchasing CrowdStrike products since 2022, said the outage forced it to cancel 7,000 flights, affecting 1.3 million passengers over five days.

    Delta said CrowdStrike is responsible for more than $500 million in personal losses as well as an unspecified amount of lost profits, expenses including attorneys’ fees and “reputational harm and loss of future income”.

    The incident prompted the U.S. Department of Transportation to launch an investigation.

    “If CrowdStrike had tested the faulty update on a single computer before deployment, the computer would have failed,” Delta’s lawsuit states. “Because the faulty update could not

    being removed remotely, CrowdStrike crippled Delta’s business and created immense delays for Delta’s customers.

    Delta said that as part of its IT planning and infrastructure, it has invested billions of dollars “in licensing and creating some of the best technology solutions in the airline industry.” CrowdStrike has wondered why Delta fared so much worse than other airlines and said it had minimal liability, something Delta rejected.

    Last month, a a senior CrowdStrike executive apologized before Congress for the faulty software update.

    Adam Meyers, senior vice president of CrowdStrike, said the company released a content configuration update for its Falcon Sensor security software that resulted in system outages worldwide. “We are deeply sorry that this happened and we are committed to preventing it from happening again,” Meyers said.

    Umito
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