Netflix is facing a class-action lawsuit brought forward by subscribers who were plagued by persistent buffering and freezing issues that caused them to miss portions of the boxing show between Jake Paul And Mike Tyson.

Florida resident says Netflix was “woefully unprepared” for the nine-figure global audience that watched the fight. The lawsuit, which seeks unspecified damages on behalf of subscribers who had difficulty watching the fight, claims breach of contract and violation of Florida’s deceptive trade practices and consumer protection laws.

“Netflix customers experienced tremendous streaming issues and should have known better because it has happened before,” says the complaint filed Monday in Florida state court.

For Netflix, which declined to comment, the fight emerged as the most-watched sporting event ever on the platform, with 108 million people watching it worldwide, according to the company’s US audience figures. TVision analytics and Netflix proprietary data. Touting the viewing figures, the company said the fight attracted 60 million of its member households, or about one in five subscribers.

Ahead of the main event, “NetflixBroken,” “unwatchable” and “#buffering” emerged as trending topics on the confrontation, Gabe Spritzer, vice president of the sports arm of Netflix, said The Hollywood Reporter, “On the technology side, everyone is excited and prepared. » Fight promoter Nakisa Bidarian added that he was confident that “the Netflix servers will be ready for it.”

The lawsuit claims viewers experienced streaming and buffering issues throughout the event, with some completely unable to access the stream. There are issues with Netflix refusing to offer refunds or discounts.

Subscribers began complaining about streaming issues at 7 p.m. CT, according to Down Detector, which monitors service outages. Nearly three hours later, around 97,000 reports were recorded.

“Instead of providing the programs for which its viewers pay each month, Netflix was completely unprepared and unable to resolve the problems,” says the complaint, which highlights the company’s “failure to fulfill its contractual obligations” at the time. that it “continued to bill for services not provided”. »

This fight wasn’t the first time Netflix faced technical issues for a live event. Last year, the live reunion of season four of love is blind was delayed more than an hour. Without citing a specific cause, Netflix co-CEO Greg Peters expressed confidence that the company would maintain the infrastructure needed to support live broadcasts.

The lawsuit, filed by Ronald Denton, seeks unspecified damages and seeks to represent all subscribers who experienced problems while watching the fight. She is suing for breach of contract and violations of Florida’s Unfair and Deceptive Trade Practices and Consumer Collection Practices Act.

Seth Abramovitch contributed to this report.