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    • Concentrix launches AI and genAI-based product package
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    Concentrix launches AI and genAI-based product package

    Umito Posted on

    Concentrix Corporation (NASDAQ: CNXC), a global leader in technology and services, which began operations in Israel in 2023, announced the launch of iX Hello, a self-service application powered by generative artificial intelligence (GenAI) designed to improve user productivity and utilization. engagement while providing a high level of data security.

    iX Hello provides a commercial, ready-to-use solution for creating virtual assistants for various applications, from data analysis and rapid translations to self-service chatbots, and much more. The product functions as an assistant that securely integrates with leading Large Language Models (LLMs), as well as internal data sources, to improve productivity and work quality in a secure, compliant, and aligned with the brand.

    For decades, Concentrix has invested in and developed intelligent technologies aimed at solving customer challenges and improving levels of efficiency and performance. The iX Hello announcement marks the launch of the first product in a suite of AI and GenAI technologies that the company has successfully implemented internally and with customers prior to launch.

    iX Hello provides integrated innovation that enables enterprises to accelerate their GenAI adoption journey with integration into various data sources and various LLMs from Amazon, Google, Meta, Microsoft, OpenAI and Salesforce.

    Businesses can also use a GenAI solution that aligns with their brand, including understanding the brand’s unique voice and lexicon. Additionally, iX Hello supports tasks such as translating market-ready text into over 90 languages, analyzing data, responding to chat or voice requests, summarizing content, and creating training materials. Pre-built virtual assistants deliver fast response times, speeding up tasks across various departments including customer experience, accounting, finance, marketing and purchasing.

    Among other things, Concentrix plans to design, build and operate integrated, comprehensive solutions at pace and scale across the organization. The company helps more than 2,000 customers solve their most complex business problems. It employs 440,000 people serving customers on six continents, in more than 70 countries and in more than 150 languages, generating revenue of $7.11 billion in 2023. In Israel, Concentrix offers a wide range of services, including designing brand experiences and creating secure AI technologies. and operate digital services that ensure global consistency with a local touch.

    In mid-September 2023, Concentrix merged with Webhelp, a well-known market leader specializing in customer experience (CX), sales, marketing and payment services, in a one-year deal. value of $4.8 billion. Webhelp, a private French company established in 2000, was the largest CX provider in Europe and one of the top four globally for the past five years.

    Concentrix began operations in Israel under the former Webhelp name in early 2022, appointing Einat Benyamini to open and lead the local branch. Einat Benyamini said: “We believe the launch of iX Hello represents a great opportunity for Israeli businesses looking to accelerate their digital transformation. By integrating advanced GenAI capabilities, we enable organizations to improve productivity, streamline routine operations, and deliver personalized experiences at scale. — all in a secure and compliant environment. We believe this set of tools can meet the specific needs of the Israeli market, allowing our customers to leverage cutting-edge technology to remain competitive and agile in today’s rapidly changing business landscape.

    Following the internal launch of iX Hello for customers, Concentrix is ​​also offering a private preview of future iX Hello features for external use, allowing a limited number of organizations to gain exclusive access to new technologies before they do not reach the wider market. The private preview includes around 40 pre-built virtual agents, ranging from multi-modal customer-facing bots to scheduling and order status tracking tools. Concentrix is ​​also capable of working with its customers to develop personalized virtual assistants powered by GenAI quickly and at scale, leveraging its rich design capabilities.

    Concentrix plans to launch additional technology products in the iX series in the coming months.



    Umito
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