The Delhi Transport Department will soon start sending challans to commercial vehicle owners on WhatsApp, according to officials. Those not on WhatsApp will be contacted via text and email.

Delhi has around 82 lakh active vehicles and nearly 1,000-1,500 e-challans are issued daily. That number could increase significantly once the new traffic system is operational, officials said.

“The process of hiring a service provider for enforcement of challan rules related to commercial vehicles registered in Delhi has begun,” a senior transport department official said.

“The main objective is to create and send personalized content using hyperlinks, PDFs and texts for e-challans and other services,” he said.

This would require accessing challans against individuals from the e-Parivahan portal, he added.

The service provider will set up WhatsApp accounts integrated with e-challans to send payment link issued by the transport department to vehicle owners and provide a user interface to send WhatsApp notifications and messages to registered users of the e-challans. app developed by the department, officials said. said.

The messages will be in English and Hindi, and the messaging framework will be capable of sending messages in different formats, such as images, videos and PDFs, permitted by WhatsApp, they said.

According to officials, there will be an automated process of sending e-challans, certificates, user manuals and other notifications such as due date reminders, payment receipts and notices to vehicle owners via WhatsApp.