The customer immediately canceled the ticket after realizing he had the wrong date.

An easyJet traveler was stunned when he discovered the cancellation fee for his flight was higher than the fare itself. The customer booked the London Gatwick to Rome flight for £43.99 a day before departure, but when they canceled it they were charged a fee of £49, which meant no refund. possible.

Frustrated, the traveler contacted the airline above X and asked: “How do you justify a £49.00 cancellation fee on a £43.99 ticket?” I literally tried to cancel within seconds of booking on the wrong day by mistake…now. either no refund or a £75.00 change of date (£60 change fee!). Please justify these costs.

A screenshot provided by the passenger details a cost of £43.99 for ‘Flights Marked for Cancellation’ and a ‘Cancellation Fee’ of £49.00, resulting in a ‘Total Refund’ of 0. 00 £. EasyJet apologized for the inconvenience and asked the customer to send them a direct message for further assistance.

The airline said passengers can change their booking details for a “small fee”, with their website listing a charge of £49 for online cancellations made within 24 hours of booking or £55 if they are carried out via customer service. If you wish to change your booking it will cost you £49 online or £54 via customer services.

The airline said: “Offering customers the choice to change their existing bookings for a small fee is one way we can keep fares low for everyone and offer the flexibility to change flights rather than losing out completely a reservation. Customers can edit within 60 minutes. days and up to two hours before departure for a fee of £49, plus any fare difference between the two flights.

“For changes made more than 60 days before departure, a reduced fee of £25 applies, making this one of the lowest airline change fees available.” However, in this case, the airline decided to relax the rules imposed when this happened.

EasyJet commented: “On this occasion, as a gesture of goodwill, we have waived the change fees. » Any operator refunds are paid to the original bank account used to make the booking.