The Ministry of Consumer Affairs has intensified its scrutiny of Ola Electric’s handling of consumer complaints, following a show cause notice issued by the Central Consumer Protection Authority (CCPA). This review includes plans to conduct independent sampling to determine the validity of Ola Electric’s claim that it has resolved 99% of customer complaints, sources told Business Today TV.

We want to be sure that the company’s claims that the issues are 99% resolved are true and if consumers have indeed received relief, the ministry will reach out to consumers, the source added.

Ola Electric, informed the bourse last week that it had resolved 99.1% of complaints to customer satisfaction.

The action follows a wave of complaints about Ola Electric’s e-scooters, ranging from service delays to recurring product faults, with the National Consumer Helpline recording 10,644 complaints since September last year.

The central government has stepped in to address consumer complaints over service lapses from electric scooter maker Ola Electric.

The Central Consumer Protection Authority (CCPA) had taken cognizance of these complaints and issued a show-cause notice to Ola Electric.

The National Consumer Helpline, run by the Ministry of Consumer Affairs, has received 10,644 complaints since September last year, alleging service issues related to Ola electric scooters. Complaints

Of these, 3,389 complaints, or almost a third, concern delays in providing service for its electric scooters. Another 1,899 complaints relate to delays in the delivery of new vehicles, while 1,459 complaints were registered for services promised but not delivered.

Consumers have also complained about vehicles sold with manufacturing defects, cases of used vehicle sales, partial or non-existent refunds in the event of reservation cancellation, recurring defects despite maintenance, overloads, inaccurate invoices and multiple problems with vehicle batteries and components. Additionally, complaints were filed regarding, among other things, unprofessional conduct and improper closures of complaints.

Sources further said that Ola Electric may have violated several provisions of the Consumer Protection Act, including deficiencies in services, misleading advertisements, unfair trade practices and violations of consumer rights.

NCH, a toll-free service (1915) established by the Ministry of Consumer Affairs, helps consumers resolve their problems with businesses and service providers.

The Ministry of Road Transport and Highways and the Department of Heavy Industries are also separately investigating consumer complaints against Ola Electric.