A routine visit to open a bank account turned into an alarming discovery for the actress Rinku Ghoshwho was informed by bank officials that a Customer Registration Number (CRN) already existed in her name, preventing her from opening a new account. The actress shares, “When I went to open an account, I was told that a CRN had already been created in my name. It was shocking since I had never interacted with this bank before. Asking for details, I found that the CRN was linked to male gender, incorrect date of birth and address in Ghaziabad The fraudulent account was created in 2023, a time when I was filming for my show. television, Junooniyat. I would never have known about this problem if I had not recently gone to the bank to open a new account.
The bank informed her that the fraudulent account was opened at a branch in Goregaon and she was advised to visit the branch for further investigation. There, he was told that the problem could be with a FASTag registration. However, Rinku clarified, “I don’t drive and I have never applied for a FASTag. Even if that were the case, why would I provide false details? Everything related to the account was incorrect.
Rinku suspected internal involvement and spoke to bank officials. She says: “The manager asked where the photo on the fraudulent account came from. I explained that it had probably been taken during my Aadhaar card updated in 2017 when I changed my maiden name to my husband’s and updated my address. At the time, I submitted official documents, trusting the government security system. Bank officials investigated and confirmed that the fraudulent account was created by one of their own employees, who no longer works there.

Although he wanted to take legal action, Rinku was unable to file a formal complaint because the fraudulent account was not fully operational. She explains: “A bank manager in my building informed me that this was not a matter that concerned the police but the cybercrime authorities. I wanted to report the matter to the cybercrime department, but since the account was not operational, it did not constitute a complete crime. I managed to close the CRN linked to my name. However, my biggest concern is the security of our personal documents. If we can’t trust banks with our data, where can we turn to keep us safe in the digital age? »