WASHINGTON, October 29, 2024 (GLOBE NEWSWIRE) — ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced the launch of ibex Wave iX AI virtual agenta sophisticated AI solution designed for seamless and scalable automated interactions with customers and brands.

ibex Wave iX AI virtual agent provides AI-powered voice and text conversations that are personalized to align with a brand’s personality and specific business needs. It delivers human-like, infinitely scalable, hyper-personalized customer experiences while seamlessly integrating with existing agent support systems to facilitate rapid escalation and efficient resolution of more complex customer issues.

“ibex Wave iX AI virtual agent is more than a new AI solution, it is a transformative approach to the future of customer engagement,” said Bob Dechant, CEO of ibex. “ibex Wave iX AI virtual agent integrates the scalability and efficiency of AI with the necessary brand alignment, enabling businesses to deliver exceptional, empathetic and tailored customer experiences.

ibex Wave iX AI virtual agent is a revolutionary new AI-powered, digital-first customer experience solution within the ibex Wave iX suite of solutions, which includes three strategic components – Agent^AICustomer^AIand information^AI-and leverages cutting-edge generative AI technology to deliver the next generation of AI and agent-assisted customer experiences.

A significant advantage of ibex Wave iX AI virtual agent is its ability to scale on demand. This flexibility allows businesses to dynamically adjust their customer service resources, ensuring optimal allocation during peak periods or unanticipated increases in demand. Coupled with the virtual agent’s empathetic and patient approach, this adaptability ensures that routine interactions are handled effectively by ibex Wave iX AI virtual agentallowing human customer service agents to focus on resolving more complex issues.

Smooth customer interactions

ibex Wave iX AI virtual agent also breaks down communication barriers by offering true omnichannel and multilingual support. This feature ensures that businesses can communicate effectively with their customers on any platform, in their preferred language, creating a seamless and inclusive experience.

While ibex Wave iX AI virtual agent is designed to handle a wide range of customer requests autonomously, it also offers a smooth escalation process to human agents if necessary.

Businesses can easily customize ibex Wave iX AI virtual agent to match their brand’s unique personality. The platform enables the creation of channel-specific personas, ensuring consistency across every customer interaction and enabling brands to achieve the desired impact, at scale.

Becoming ever smarter

ibex Wave iX AI virtual agent goes beyond simple query resolution. The platform is designed to understand multiple intents and complex tasks, learning and improving with each interaction. This sophisticated approach allows the virtual agent to gain a deep and precise understanding of customer actions and patterns, enabling businesses to make quick, informed choices that drive customer satisfaction and loyalty.

To ensure data security and regulatory compliance, ibex has implemented strict governance measures in ibex Wave iX AI virtual agent.

For more information about ibex Wave iX AI virtual agent or to schedule a demo, please visit here.

About the ibex

ibex provides innovative business process outsourcing (BPO), intelligent digital marketing, e-acquiring technology and end-to-end customer engagement solutions to help businesses acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of approximately 30 operational facilities worldwide, while deploying next-generation technology to deliver superior customer experiences to many of the world’s leading companies in retail, e-commerce, healthcare, fintech, utilities and logistics.

ibex leverages its diverse global team of more than 30,000 employees as well as cutting-edge technology, including the AI-based system. ibex Wave iX suite of solutions, to manage nearly 175 million critical customer interactions, adding more than $2.2 billion in lifetime customer revenue each year and creating a truly differentiated customer experience. To learn more, visit our website at bouquetin.co and connect with us on LinkedIn.

Media Contact:

Dan Burris

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