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Salesforce made its Agentforce Platform open general availability, bringing what the company says is the next generation of AI for business.

Unveiled for the first time during its Dream Force 2024 event earlier this year, Agentforce marks a new way for companies to develop and create AI agents.

Available as part of the Salesforce platform, the company hopes Agentforce will go beyond current chatbots and co-pilot tools to provide customers with a truly intelligent and personal experience.

Come on, great Agentforce

“Agentforce is redefining what’s possible in business and beyond, ushering in a new era of AI abundance and unlimited workforce that augments every employee, builds deeper customer relationships, and generates unprecedented growth and profitability,” said Marc Benioff, President and CEO of Salesforce.

“Built on Salesforce’s trusted, fully customizable platform, seamlessly integrating business data, metadata, AI models, workflows, security and applications, Agentforce is what AI was supposed to be. »

Salesforce’s initial set of AI agents will focus on roles such as sales representatives, service agents, personal shoppers and sales coaches, with businesses able to quickly modify or personalize their information based on their needs. specific needs.

Agentforce is designed to perform many of the first steps in an interaction before producing a summary for a human agent to review and take further action. Salesforce says the platform will free up human workers to focus on more rewarding workloads.

In addition to a series of ready-to-use agents based on Salesforce’s Atlas reasoning engine, customers can also customize and deploy their own agents with a low-code builder.

Salesforce has confirmed that Agentforce Service Agent pricing starts at $2 per conversation.

Along with this news, the company revealed a new study claiming that consumers can spend up to nine hours interacting with customer service trying to resolve a single issue, leading to major frustration and abandoned purchases and interactions.

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