TWO thirds of Brits enjoy buying and selling on online marketplaces – with the average adult having traded 21 items so far this year.

A survey of 2,000 adults found fashion, leisure and House and garden items are the most popular items to buy and sell.

1

A fifth even say that selling second-hand goods online is their “side hustle” – some earning more than £400 a month.

While almost one in 10 (9%) have made selling on online marketplaces their full-time job.

As a result, 83% believe it is important to maintain a high overall rating on their profile, as 49% of buyers are deterred by bad reviews.

And 40% won’t make a purchase until they check reviews.

To maintain high reviews, 48% ship packages quickly and 43% will make sure to respond to queries within the hour.

It also emerged that 47% of sellers post merchandise. nationwide – and 47% of all sales have been shipped across the country rather than personally collected or delivered year-to-date.

Neill O’Sullivan, managing director of parcels and mail at Post Office, who commissioned the study, said: “It’s amazing how many people are not only decluttering online marketplaces, but also making them a source significant income.

“Maintaining a high seller rating has become crucial, with timely delivery and prompt communication being key to customer satisfaction.

“In a world where next day delivery is expected and customers want to know exactly where their packages are along the way, we know the importance of ensuring packages are tracked and arrive safely.

“Now even small sellers can offer this type of service if they use the right carrier.”

The rise of marketplaces could be because people like the variety of products available (62%), while 58% say it is more convenient to be able to shop from home.

Nearly half (48%) say it gives them the ability to easily compare prices and 39% appreciate the ability to sell their unwanted items for extra money.

But 53% of them have decided against buying from an online seller due to high shipping costs.

Alison De Lara, founder of Mamma Duck Company, which has been selling its popular wooden ducks online since 2013, said: “As well as being an online seller, it has allowed me to grow my business. business and retaining loyal customers, this comes with challenges such as ensuring items reach them on time and safely.

“Like those who participated in the study, for me, affordable delivery options, convenient drop-off locations, and reliable tracking are important aspects that make shipping items a positive experience.

“Tracking, in particular, gives my customers peace of mind and being able to offer delivery options to suit their budget and time frame has been absolutely essential to improving my customer experience.

Neill O’Sullivan, from the Post Office, added: “With Christmas On the horizon, buyers will be more likely to spend with sellers who can offer a choice of delivery options and provide tracking, which matches the service of big brands.

“A variety of delivery carriers allows online sellers to make the most of the Christmas rush, stress-free, as postmasters can advise on the most suitable shipping options. »

Do you have a money problem to resolve? Contact us by emailing [email protected].

Additionally, you can join our Discussions and advice with Sun Money Facebook group to share your tips and stories